General information

Job Title
3262 Southwest Control Room Operator FT AM/PM
Date
Wednesday, April 2, 2025
City
Morrisville
State
North Carolina
Full/Part Time
Full Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, Overnight shift, P.M. shift

Requirements and Description

ERMC has stations in more than 200 airports. We provide a full range of ground aviation services, from ticketing and ground handling to cabin cleaning and cargo. ERMC also provides operations and maintenance for terminals and support facilities in some of the world's busiest airport locations.

Control Room Operator
ERMC is seeking a Control Room Operator. The selected candidate will be responsible for but not limited to:
• Dispatches personnel or technicians to problems on the conveyor line and creates work orders for the repairs to be made.
• Create, modify, and update databases/spreadsheets associated with the administration of the Maintenance Site, and maintain filing and reports relating to the conveyor line operation.
• Document the daily functions, outages, and statistics of the conveyor system.
• Maintains accurate flight table with the assistance of the customer. Make any corrections on a temporary and/or permanent basis.
• May maintain parts inventory and be responsible for data entry in CMMS.
• Completes all safety training as assigned by the Company.

Qualifications:
• Previous experience in an airport environment.
• Ability to communicate clearly and effectively with the customer, TSA, and Airline representatives.
• Knowledge of Industrial safety.
• Ability to type a minimum of 30 WPM.
• Ability to speak clearly over a two-way radio system.
• Excellent customer service, interpersonal and organizational skills.
• Good computer skills (CMMS, MS Office, Baggage System User Interface).
• Previous experience with warehousing and inventory.
• Ability to pass a basic mechanical/electrical aptitude test.
• Knowledge, of Microsoft Office Suite (Word, Excel,) with the ability to log in, retrieve and answer emails, and take training.

Standard qualifications:
• Must be authorized to work in the United States without sponsorship. Completing
• Must possess a Government ID and social security card.
• Must be able to obtain and keep an airport security badge.
• Must have or be able to attain reliable transportation.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
• Able to receive appropriate security clearances after completing a criminal background check.
• Must be able to work nights, weekends, and holidays.
• Must be able to work extended hours depending on operational needs.
• Must be able to read, write, speak, and understand English.

Benefits:
ERMC Aviation offers a full range of benefits for full-time employees, including, but not limited to, medical, dental, vision, HSA, 401k, company-paid life insurance, supplementary life insurance, voluntary benefits (such as accident, cancer, and hospitalization), the option to receive paycheck 2+ days early, discounts on hotels, rental vehicles, and cruises, discounted tuition with a participating college, and a college education savings plan.

Additionally, as a member of the Unifi Service family of companies, ERMC employees are eligible for steeply discounted flight benefits with Delta Airlines.
Part-time employees can participate in a 401 (k) with a company match, company-paid insurance, optional early pay, and Delta flight benefits.

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