General information

Job Title
JFK Wheelchair Agent Part-Time
Friday, May 26, 2023
New York
Base Pay Rate:
$ 18.00
Full/Part Time
Part Time Days

Days of the weekShiftShift Start Time
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayP.M. shift

Requirements and Description

Essential Functions / Key Responsibilities 

  • Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors
  • Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems. 
  • Direct passengers through Customs, Immigration, and Quarantine. 
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. 
  • Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software. 
  • Oversee all customer services issues related to wheelchair bound customers. 
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. 
  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.  
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.  
  • Must be able to work in cramped or high places.  
  • Must be able to carry heavy items up and down jet way stairs. 

Basic Qualifications 

ยท         One+ year of relevant experience.   Prior customer service experience is a plus.  Must be open minded and ready to work as part of a detail-oriented team. 

  • Must be a local (in-state) resident. 
  • Ability to pass a pre-employment drug screen. 
  • Ability to pass up to a 10-year background check. 
  • Must be at least 18 years of age. 
  • Must be fully vaccinated against COVID-19
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
  • Must complete ramp and SIDA training to obtain airport authority identification security. 
  • Excellent customer service skills.
  • Strong work ethic. 
  • Ability to work in a team-oriented environment.  
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. 
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. 
  • Able to communicate information and instructions verbally and/or via radio equipment. 
  • Able to communicate effectively in a professional manner. 
  • Able to work quickly and efficiently to meet tight time restrictions.   

ERMC is an equal opportunity employer