General information

Job Title
SWF Airport Customer Experience Specialist On-Call
Friday, May 5, 2023
New York
Base Pay Rate:
$ 18.00
Full/Part Time
Part Time Days

Days of the weekShiftShift Start Time
Monday, Tuesday, Wednesday, Thursday, FridayA.M. shift, Overnight shift, P.M. shift

Requirements and Description

Responsibilities for ACES

• Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed

• Handle customer concerns and questions in a timely and efficient manner

• Provide answers to all general inquiries from customers and other airport visitors

• Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes

• Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Newark Airport community

Qualifications for ACES

• Must be at least 18 years of age

• High School diploma or GED.

• Customer Service experience is a requirement, airport experience a plus

• Bi-lingual a plus, but not required

• Must have a professional appearance

• Able to stand on your feet for up to 8hrs

• Able to lift and/or move items up to 75 lbs.

• Must be able to climb, bend and kneel

• Must be able to use your fingers/hands to use a keyboard or tablet

• Must be able to work outdoors for extended period of time.

• Must be able to work a minimum of 3 days in total, including a weekend day.

• Must be fully vaccinated against COVID-19.

ERMC is an equal opportunity employer