Days of the week | Shift | Shift Start Time |
---|---|---|
Monday, Tuesday, Wednesday, Thursday, Friday | A.M. shift, Overnight shift, P.M. shift |
Requirements and Description
Responsibilities for ACES
• Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
• Handle customer concerns and questions in a timely and efficient manner
• Provide answers to all general inquiries from customers and other airport visitors
• Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes
• Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Newark Airport community
Qualifications for ACES
• Must be at least 18 years of age
• High School diploma or GED.
• Customer Service experience is a requirement, airport experience a plus
• Bi-lingual a plus, but not required
• Must have a professional appearance
• Able to stand on your feet for up to 8hrs
• Able to lift and/or move items up to 75 lbs.
• Must be able to climb, bend and kneel
• Must be able to use your fingers/hands to use a keyboard or tablet
• Must be able to work outdoors for extended period of time.
• Must be able to work a minimum of 3 days in total, including a weekend day.
• Must be fully vaccinated against COVID-19.
ERMC is an equal opportunity employer