General information

Job Title
LGA Airport Customer Experience Specialist On-Call
Friday, April 21, 2023
New York
Base Pay Rate:
$ 18.00
Full/Part Time
Part Time Days

Days of the weekShiftShift Start Time
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, Overnight shift, P.M. shift

Requirements and Description


Unifi/ERMC Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!


  • Assists passengers with their baggage pick-up. 
  • Assists passengers to resolve issues with their delayed, lost, or damaged items. 
  • Utilizes computer software to track and catalog luggage. 
  • Handles customer interaction with class in an efficient, effective, and professional manner. 
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

  • Bilingual skills would be an asset: English/Spanish
  • Must be a local (in-state) resident.
  • For commute purposes, candidates who reside in East Elmhurst, Flushing, Bayside, Astoria and Whitestone areas are preferred. 
  • High School diploma or GED.
  • Valid In-State Driver’s License.
  • Ability to pass a pre-employment drug screen.
  • Must be at least 18 years of age.
  • Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • Must be able to carry heavy items up and down jetway stairs.
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.


We provide competitive compensation, including stock options and a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!