General information

Job Title
JFK Airport Customer Experience Specialist On-Call
Date
Wednesday, June 12, 2024
State
New York
Base Pay Rate:
$ 19.00
City
Jamaica
Full/Part Time
Part Time
Part Time Days

Days of the weekShiftShift Start Time
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, Overnight shift, P.M. shift

Requirements and Description

N.B.: THIS POSITION IS ON-CALL ONLY.


Summary

Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

  • Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
  •  Handle customer concerns and questions in a timely and efficient manner
  • Provide answers to all general inquiries from customers and other airport visitors
  • Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes
  • Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the JFK Airport community

Qualifications

  •  High School diploma or GED.
  • Must be at least 18 years of age.
  • Customer Service experience is a requirement, airport experience a plus
  •  Bi-lingual a plus, but not required
  •  Must have a professional appearance: tattoos covered. No earrings for men.
  • Able to stand on your feet for up to 8hrs
  • Able to lift and/or move items up to 75 lbs.
  •  Must be able to climb, bend and kneel
  •  Must be able to use your fingers/hands to use a keyboard or tablet
  • Must be able to work outdoors for extended period of time.
  • Must be able to work a minimum of 3 days in total, including a weekend day.
  • Must be able to work for various shifts starting from 5:30am up to and including 10:30pm.
  • Must be fully vaccinated against COVID-19.

ERMC is an equal opportunity employer