General information

Job Title
EWR Airport Customer Experience Specialist On-Call
Date
Tuesday, September 9, 2025
City
Newark
State
New Jersey
Base Pay Rate:
$ 20.50
Full/Part Time
Part Time
Exempt or Non-Exempt Position
Non-Exempt
Part Time Days
Days of the weekShiftShift Start Time
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, Overnight shift, P.M. shift

Requirements and Description

N.B.: INTERVIEWS BY APPOINTMENT, NO WALK-INS ALLOWED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.


Summary

Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!


Responsibilities for ACES

  • Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed.
  •  Handle customer concerns and questions in a timely and efficient manner.
  • Provide answers to all general inquiries from customers and other airport visitors.
  • Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes.
  • Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Newark Airport community.


Qualifications for ACES

  • Must be at least 18 years of age.
  •  High School diploma or GED.
  • Customer Service experience is a requirement, airport experience a plus.
  •  Bi-lingual a plus but not required.
  •  Must have a professional appearance. No visible tattoos permitted while in uniform. 
  • Able to stand on your feet for up to 8hrs.
  • Able to lift and/or move items up to 75 lbs.
  •  Must be able to climb, bend and kneel.
  •  Must be able to use your fingers/hands to use a keyboard or tablet.
  • Must be able to work outdoors for extended period of time.
  • Currently seeking candidates who can work 4 to 5 days per week including one mandatory weekend day.
  • Must be able to work for various pre-assigned shifts starting from 3:30am and starting as late as10:30pm.

Benefits

  • Paid vacation and sick days based on accrual.
  • 401K with matching.
  • Flight benefits with Delta Airlines for you and your immediate family ONLY.
  • Travel benefits program.
  • Access to EAP and PayActiv.

ERMC is an equal opportunity employer.

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