General information

Job Title
EWR Airport Customer Experience Specialist On-Call
Thursday, March 21, 2024
New Jersey
Base Pay Rate:
$ 19.00
Full/Part Time
Part Time
Part Time Days

Days of the weekShiftShift Start Time
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, Overnight shift, P.M. shift

Requirements and Description



Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities for ACES

  • Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed.
  •  Handle customer concerns and questions in a timely and efficient manner.
  • Provide answers to all general inquiries from customers and other airport visitors.
  • Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes.
  • Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Newark Airport community.

Qualifications for ACES

  • Must be at least 18 years of age.
  •  High School diploma or GED.
  • Customer Service experience is a requirement, airport experience a plus.
  •  Bi-lingual a plus, but not required.
  •  Must have a professional appearance.
  • Able to stand on your feet for up to 8hrs.
  • Able to lift and/or move items up to 75 lbs.
  •  Must be able to climb, bend and kneel.
  •  Must be able to use your fingers/hands to use a keyboard or tablet.
  • Must be able to work outdoors for extended period of time.
  • Currently seeking candidates who are able to work Thursday thru Sunday.
  • Must be able to work for various pre-assigned shifts starting from 3:30am up to and including 10:30pm.
  •  Must be fully vaccinated against COVID-19.

ERMC is an equal opportunity employer.