ERMC

Essential Functions / Key Responsibilities 

• Responsibilities of all skycaps include, assisting passengers with their luggage, checking-in, issuing boarding passes and bag tags, collecting fees, and inducting bags in the baggage handling system.
• Coordinate and communicate with relevant departments (Ramp Team, bag room Team, Customer Service, and management)
• Clear Understanding of Airport Legislative Requirements and regulations.
• Transfer LIVE animals and over-sized luggage to the bag room.
• Provide extraordinary customer service to high caliber passengers.
• Ability to stand for long periods of time.
• Ability to work in various inclement weather conditions.

Pre-requisites: 

• Must be a local (in-state) resident. 
• Ability to pass a pre-employment drug screen. 
• Ability to pass up to a 10-year background check. 
• Must be at least 18 years of age. 
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
• Must complete ramp and SIDA training to obtain airport authority identification security. 

Experience: 

• Previous airport experience in passenger services is preferred. Must be open minded and ready to work as part of a detail-oriented team. 

Knowledge, Skills & Abilities: 

• Excellent customer service skills.  
• Strong work ethic. 
• Ability to work in a team-oriented environment.  
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. 
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. 

Education: 

• High School diploma or GED. 

Knowledge, Skills & Abilities: 

• Able to communicate information and instructions verbally and/or via radio equipment. 
• Able to communicate effectively in a professional manner. 
• Able to work quickly and efficiently to meet tight time restrictions.   

Work Schedule: 

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime. We operate in a shift bid environment. 

Work Environment:   

• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!)  May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.  

Physical Demands/Requirements:  

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.  
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.  
• Must be able to work in cramped or high places.